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ECOLEAS
ECOLEAS

Shipping, Exchange & Returns Policy

How to request help with a return, exchange, or order issue.

At Ecoleas, every piece is made with care, and we want you to love what you receive. Please read our policy before you place an order.

Shipping

  • Free shipping across India. No minimum order value.
  • Prepaid orders only. We do not offer Cash on Delivery (COD). You can pay with UPI, debit or credit card, net banking or wallets at checkout.
  • Processing time: 7–10 business days. Your order is prepared, quality-checked and packed in this time before it is dispatched.
  • Delivery time: 2–5 business days after dispatch, depending on your location in India.
  • Total time from order to delivery: about 9–15 business days.

When your order ships, we will send you an email/SMS/WhatsApp with your tracking details.

Delays caused by courier disruptions, public holidays, weather or remote pin codes are rare, but they can happen. If your order has not arrived within the expected time, please contact us.

No Returns: Exchange Only

We do not accept returns and we do not give refunds. You can exchange an eligible item for a different size, or for another product of equal value, subject to availability.

Exchange eligibility

To be eligible for an exchange:

  • Raise your request within 7 days of delivery.
  • The item must be unworn, unwashed and unaltered, with all original tags and packaging.
  • The item must not be marked as final sale or discounted at the time of purchase.
  • Each order can be exchanged only once.

How to request an exchange

  1. Email us at info@ecoleas.com or WhatsApp +91 721 022 2357 with your order number, the item, and the size or product you would like instead.
  2. Our team will confirm your request and share the return address.
  3. When we receive the item and it passes quality check, we will dispatch your replacement. Normal processing and delivery times apply.

If the size or product you want is out of stock, we will issue a store credit for the value of the item. It can be used on a future purchase.

Exchange shipping

You ship the item back to us at your own cost. Please use a trackable courier service and keep your receipt until the exchange is complete. Ecoleas is not responsible for items lost in transit on the way back to us. Shipping on the replacement item is free.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or different from what you ordered:

  • Contact us within 48 hours of delivery.
  • Include clear photos of the item and the packaging, and an unboxing video if you have one.

We will arrange a replacement at no extra cost.

Order Cancellations

Orders can be cancelled before they are dispatched. For cancelled prepaid orders, the refund goes to the original payment method within 5–7 business days, or is issued as store credit. Orders that have already shipped cannot be cancelled.

Contact Us

Email: info@ecoleas.com

WhatsApp: +91 721 022 2357

Hours: Mon–Sat, 10 am–6 pm IST

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