FAQ
Answers to common questions about orders, size, care, and delivery.
Shopping with Ecoleas
Everything we create is designed to feel considered, personal, and easy to wear. Here are answers to the questions we receive most often.
How do I place an order?
Choose your preferred size on the product page, add the piece to your bag, and complete checkout. Your order details will be confirmed after payment.
How do I choose my size?
Use the Size Guide on the product page and review the fit notes for the piece you are considering. If you need help before ordering, please contact us.
How should I care for my piece?
Please follow the care instructions listed in the product details. Fabric, embellishment, and finish can vary from one piece to another.
Can I ask about an existing order?
Yes. Please include your order number when you contact us so our team can assist you quickly.