Refund and Returns Policy
How to request help with a return, exchange, or order issue.
Returns and exchanges
We want you to feel confident in your Ecoleas purchase. If you need help with an order, please contact us before sending any item back.
How to request support
Please share your order number, the email used at checkout, and clear details of the issue. Our team will review the request and guide you through the next steps.
Condition of items
Keep items in their original condition and packaging until your request has been reviewed. This helps us assess the order accurately.
Made-to-measure and special pieces
Some pieces are specially prepared for an individual order. Please contact us for guidance about the options that apply to your piece.